Refund Policy
Last updated: January 16, 2026
Overview
At GameMarket, we are committed to providing you with the best possible service. We understand that sometimes you may need to return a product or request a refund. This policy outlines the terms and conditions for refunds.
All digital products sold on GameMarket are delivered instantly via email. Please review this policy carefully before making a purchase.
Refund Eligibility
You may be eligible for a refund if:
- The digital code has not been activated or used
- The code you received does not work or is invalid
- You made the request within 7 days of purchase
- You purchased the wrong product due to a website error
- The product description was significantly inaccurate
Non-Refundable Items
The following items are generally not eligible for refunds:
- Activated or used digital codes
- Gift cards or in-game currency that has been redeemed
- Purchases made more than 7 days ago
- Items purchased during special promotions (unless otherwise stated)
- In-game items that have been claimed or used
How to Request a Refund
- Contact our support team via email at gamemarket@certenos.com or through our contact form
- Provide your order number and a brief explanation of why you're requesting a refund
- Include any relevant screenshots or error messages if the code doesn't work
- Wait for our support team to review your request (typically within 24-48 hours)
Refund Processing Time
Once your refund request is approved:
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
- Other Payment Methods: 7-10 business days
The refund will be processed to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund.
Partial Refunds
In some cases, we may offer a partial refund instead of a full refund. This typically occurs when:
- The product was partially used before the refund request
- There was a minor issue that can be resolved without a full refund
- The request is made outside the standard refund window but special circumstances apply
Our support team will discuss partial refund options with you if applicable.
Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Contact our support team to request a review of your case
- Provide additional documentation or evidence to support your request
- Escalate your case to our management team for further review
Need Help?
If you have questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us.